Grand Supicha City Hotel

Location: The Grand Supicha is 1km from Old Town Street, so you either need a car or bike to reach the colourful Old Town you’ll have seen in the photos. There isn’t anything of interest near the hotel. There is a primary school, and a nursery/kindergarten very nearby, so sometimes expect cars, parents and kids at certain times. There is also government building directly opposite. The nearest 7/11 is about 700m away so quickly dashing to the nearest 7/11 is out, unless you get it delivered. Service: We found the service of the staff to be lacklustre and not very friendly, which is unusual for Thailand. There was no “hello” or welcoming atmosphere. There was no welcome drink and there was no effort or staff to help with bags or show us to our room. The woman in reception just said “Check in?”. She couldn’t actually find my booking at first so randomly started showing me other guests details in case it was mine. I never saw them smile or offer anything in the way of warmth or welcoming guests. Rooms: The rooms are spacious and ours had a balcony and a bathtub, a rarity in Thailand. However, they are not very well lit and the plug sockets are not near the bed, which for those with a device in hand may find annoying. We actually had to change rooms as there was a noisy family of a certain nationality next door slamming doors and doing nothing to control their wayward child. The hotel were happy to changed our room, but I wondered why they would put a family with a small child next to a completely different family. We moved rooms up a floor but, again, no staff or help with moving our bags at all and no help was offered. Breakfast: Breakfast is adequate and is usually Thai dishes only, no Western food which is fine. On the first day however, the metal trays containing the food were not heated and the food was cold. There is tea and coffee and fruit (watermelon only) and toast too. Outside of the breakfast time, there is no restaurant and no hot food available at all, just a cafe serving snacks, cakes and coffee. Even when we asked for bowls and cutlery for takeaway food, we were told the kitchen was closed. In summary, the hotel is a beautiful colonial style building which resonates with the historical beauty of Phuket Old Town. However, the cracks are showing and it is let down by a lack of service or effort. Hopefully it’ll improve.

My family and I decided to take one night away from the Kata Beach area and spend it nearer to Old Phuket Town. The historic district is delightful, but this hotel is about a 15-minute walk away. If you don’t mind that, this hotel is clean, comfy enough, and nearby some good food. It’s nothing to write home about, but it is a clean hotel that will serve your family well. The best thing it offered for our family of five in particular was that we could pay a little extra (500 baht) for a third bed in one room so that each of our teenagers each had a bed to themselves.

The hotel is beautiful! The entrance, cafe, rooms, all of it. The rooms are huge with a beautiful balcony! The staff is polite and courteous, they even arranged for special vegetarian breakfast on demand. The location is a huge bonus. It is walking distance from the phuket bus terminal and has amazing cafes nearby. This is one of the best hotels you can find in this price range.

I have no clue why this hotel is not highly rated on Tripadvisor. May be very few ratings and will pick up soon. But this was one of the best hotel I choose in my entire Thailand trip specially at the price at which I got this. Swimming pool was crystal clear and super clean. One of the best I experienced in my entire budget trip. Hotel looks fairly new. Rooms were big and spacious. Check in process was smooth. All amenities were given. Balcony was beautiful as well with a pool view. Located in heart of Old Town. Everything is just a 5-10min walk away

Very nice place to stay for a short time, very comfy and easy access to old town within 10 min walk in a quiet area. Only one concern is the electronic doors alarm going all the time, and you hear it from other rooms too … so be prepared to wake up as from 6 am because of this ( it seems many ppl stay there for work and wake up early). It might be useful to rent a car or a scooter when staying there.